JCS/D&CB INFORMATION AND STYLE SHEET

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is published annually to present articles central to the theme of the journal. Conceptual pieces and research conducted in the contexts of B-to-B, Services, and B-to-C are of equal interest.

Authors are solely responsible for all statements and facts in their articles. The Journal is not responsible for unsolicited manuscripts.

REVIEW PROCEDURE: The receipt of a manuscript is acknowledged by e-mail, fax, or letter.  Two to four reviewers are used in a double blind review process.  Upon return of the reviews the accept/reject/revise decision is made by the editor and the author is notified.  Reviewers' comments are provided to the author(s).

DOUBLE PUBLICATION:  To protect JCS/D&CB, any and each author who allows a manuscript to be published in JCS/D&CB guarantees that the paper accepted for publication in JCS/D&CB is not copyrighted elsewhere or that all copyright clearances have been obtained and delivered to JCS/D&CB and also guarantees to pay any and all damages and legal expenses resulting from any copyright problem existing at the time of publication in JCS/D&CB.  As the authors are the only ones who have full knowledge in this matter they are the ones who bear full responsibility and liability for full disclosure to JCS/D&CB.

TIMING OF SUBMISSION: Papers can be submitted at any time and will be reviewed and accepted/rejected in as timely a fashion as possible.

LENGTH:  Any length manuscript will be considered for publication.  However, manuscripts over 40 double spaced printed pages including all tables and appendices will be looked at very carefully to see if the contribution warrants that much space.

ABSTRACT:  Manuscripts must be accompanied by an abstract of at least 100 words, preferably around 150 words, and not exceeding 200 words.  Key words, methodologies, and findings must be clearly articulated in the abstract.
E-MAIL PREFERRED: We strongly prefer that manuscripts and all other correspondence come to us by e-mail.  Articles to be considered for publication should be submitted using Microsoft Word, be double spaced, and use a 12 pt. font. Be sure to get confirmation that the file was received and readable.

PRINTED MANUSCRIPTS: If you send your manuscript by e-mail there is no need for you to also send it in printed form.  If you do not have e-mail capability and must send your manuscript in printed form, send 5 copies of the manuscript.  Keep the original with you.  Copies are to be letter quality.  Do not send manuscripts by fax.

AUTHOR IDENTIFICATION:  Because JCS/D&CB uses a double blind, peer-review process it is inappropriate for authors to identify themselves or provide clues to their identity in their manuscripts.  The contact author's full name, mailing address, telephone number, FAX number, and e-mail address, along with the title of the paper, should appear on the first page.  When there are additional authors, provide only names and professional affiliation for those co-authors.

REFERENCES:  Reference citations in the text of the manuscript should be in parentheses, by author's last name and year of publication, for example (Day 1977).  If the author's name appears in a sentence the name should be followed by the year, for example, "...Day (1977)..."  If a page is cited it should be noted as follows: (Day 1977, p.26).  If a citation has only two authors always use both authors' names (Day and Hunt 1978). If a citation has three or more authors, include all the authors' names the first time the citation appears.  After the first appearance use only the name of the first author, for example, an article by Hunt, Day and Someone would be (Hunt, et al. 1978). In a series of citations in the same location, separate the citations with a semicolon, for example, (Day 1977; Hunt et al. 1978).  Works published in the same year by the same author(s) should be differentiated by letters after the date, for example, Day 1977a; 1977b).

All references cited in the paper and ONLY references cited in the paper are to be fully listed in alphabetical order at the end of the paper, with the first author surname first and other authors' names surname last.  Standard reference punctuation is expected.  Recent JCS/D&CB articles may be used for examples. First names as well as last names are required except where an author is known by their initial or initials, for example, H. Keith Hunt, not H. K. Hunt, or Ralph L. Day, not R. L. Day.

FOOTNOTES AND ENDNOTES:  JCS/D&CB encourages the use of footnotes/endnotes. If it is brief, please first consider putting it in the body of paper.  If it involves an extensive discussion on a point or topic, by all means use a footnoting system and put all notes at the end of the manuscript.

ACKNOWLEDGEMENTS:  Acknowledgements are not discouraged and should  be placed at the end of the paper following the references section.

SUBMISSION OF FINAL COPY ON DISK: After a manuscript is accepted and all suggested revisions made, the final manuscript must be submitted on disk or as an e-mail attachment in Microsoft Word format. Specific formatting instructions will be provided to the contact author for each accepted article.  It is important that these instructions be carefully followed.

CAMERA-READY COPY: Camera-ready art work for any graphics may be requested from the authors after the manuscript is accepted for publication.  JCS/D&CB prints with black ink on white paper.  No colors other than black ink on white paper are allowed. Tables and figures must have a white background.  What may be an attractive color figure in your manuscript would end up as uneven shading in the printed journal. Figures using shading usually do not print well.

PRINTED JOURNAL:  JCS/D&CB is an annual print journal.  We print at the end of our fiscal year which next will begin January 1, 2009 and end December 31, 2009.   The Journal will be mailed to subscribers on or close to Jan. 15 each year.

ELECTRONIC AVAILABILITY: Our Web Site is currently undergoing major reconstruction.  Once completed, JCS/D&CB will be available on-line.  Eventually, all volumes of JCS/D&CB will be available for downloading.  All conference proceedings volumes from the 1977 through 1985
conferences will also be available.
PERMISSION TO COPY OR REPRODUCE: Granted to everyone, no fee.  All we ask is that you write us a note letting us know which article(s) you copied and what the use was.

SUBSCRIPTIONS: Due the rising cost of postage and printing, we must increase prices.  Accordingly, the price per volume will be $18 if mailed to a U.S. address or $28 if mailed to a non-U.S. address (Air Mail is now the only option available and accounts for this price increase).  Prices are subject to change if circumstances dictate.

PAYMENTS:  Payment can be by check drawn in U.S. dollars on a U.S. bank location.  It can also be made by MasterCard or Visa charge card, which is encouraged for international transactions.

FEIN: 20-3483860
ISSN: 0899-8620
ISBN:    
Volume 1, 1988: 0-922279-01-2
Volume 2, 1989: 0-922279-02-0
Volume 3, 1990: 0-922279-03-9
Volume 4, 1991: 0-922279-04-7
Volume 5, 1992: 0-922279-05-5
Volume 6, 1993: 0-922279-06-3
Volume 7, 1994: 0-922279-07-1
Volume 8, 1995: 0-922279-08-X
Volume 9, 1996: 0-922279-09-8
Volume 10, 1997: 0-922279-10-1
Volume 11, 1998: 0-922279-11-X
Volume 12, 1999: 0-922279-12-8
Volume 13, 2000: 0-922279-13-6
Volume 14, 2001: 0-922279-14-4
Volume 15, 2002: 0-922279-15-2
Volume 16, 2003: 0-922279-16-0
Volume 17, 2004: 0-922279-17-9
Volume 18, 2005: 1-58874-574-0
Volume 19, 2006: 1-58874-674-7
Volume 20, 2007: 978-1-58874-768-6
Volume 21, 2008: 978-1-58874-924-8

STANDING ORDERS: You are encouraged to enter a standing order for future volumes of the Journal.  Each new volume is shipped, with an invoice, to all Standing Orders as soon as it is printed.  If, after you receive a volume, you decide you don't want it, return the undamaged volume and the invoice will be cancelled.  You are responsible for the return postage.  A standing order is the easiest way to be sure you receive new volumes as soon as they are printed.

CS/D&CB PUBLICATION LIST:  Conference proceedings published from 1977 through 1985 and all back issues of the Journal are available at current Journal prices.   

ADDRESS: Manuscripts, subscriptions, and all correspondence should be sent to:

JCS/D&CB
Stephen A. Goodwin, Editor
Department of Marketing 5590
College of Business
Illinois State University
Normal IL  61790-5590 U.S.A.

In communicating with the Editor or either of the Associate Editors (Steven A. Taylor, Professor of Marketing at Illinois State University and Kevin G. Celuch, Blair Chair of Business Science and Professor of Marketing at the University of Southern Indiana), e-mail is the preferred approach.  However, we welcome phone calls, faxes, and/or letters. 

PHONE: Telephone number information follows:
Professor Goodwin, Editor               309-438-2893
Professor Taylor, Associate Editor  309-438-8772
Professor Celuch, Associate Editor  812-461-5297
FAX: Dr. Goodwin’s and Dr. Taylor’s FAX # is
309-438-3508; Dr. Celuch’s FAX # is 812-465-1044. 

EMAIL:sagoodwi@ilstu.edu,staylor@ilstu.edu
and kceluch@usi.edu  

WEBSITE: http://www.cob.ilstu.edu/jcsdcb 

COMMUNICATIONS FROM JCS/D&CB:  We prefer to communicate by e-mail; 2nd choice is fax. 

FINANCIAL/LEGAL: Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Inc., owner & publisher of JCS/D&CB, is incorporated in Illinois.

ILLINOIS STATE UNIVERSITY and UNIVERSITY OF SOUTHERN INDIANA: Neither University of Southern Indiana nor Illinois State University has ownership involvement of any kind with JCS/D&CB and is in no way liable for anything to do with JCS/D&CB.  Professor Goodwin’s ILSTU e-mail address is to his faculty office and is used for JCS/D&CB solely as a convenience to him in his role as Editor. The same is true for the ILSTU e-mail address of Associate Editor Taylor and the USI e-mail address of Associate Editor Celuch. 

COPYRIGHT: Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Inc.