Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

Mission (Journal)

The mission of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is to advance thinking in marketing on a range of satisfaction-related topics.  JCSD&CB is an international, refereed journal which publishes scholarly and managerially relevant articles on a broad range of satisfaction-related topics.  Thus, research related specifically to consumer or organizational satisfaction/dissatisfaction and complaining behavior as well as research related to buyer choice, loyalty, and commitment are of interest.  A range of disciplinary and methodological approaches are accepted and encouraged. Every article published in JCSD&CB has been subject to double blind review to ensure its relevance and quality.

Mission (Conference)

The mission of the CSD&CB Conference is to provide a forum for the purpose of advancing the thinking and relationships among researchers engaged in scholarship related to individual and organizational satisfaction-related experience including choice, loyalty, and commitment.  The conference offers an engaging professional, collegial, and fun atmosphere in which to explore formative, innovative, and developed ideas.