Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

Announcements

CALL FOR PAPERS

The Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behaviorwill beholding its bi-ennial conference
June 20 – June 24, 2012 in La Verne, California.

This is a particularly special conference in that we will be celebrating  the 25th anniversary of the founding of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior! Accordingly, we shall be paying homage to the founding fathers: H. Keith Hunt and Ralph Day.

The conference call for papers can be found by clicking here. The deadline for submissions is April 12, 20012.

The conference registration form can be found by clicking here.

The 2012 JCSD&CB Conference proceedings can now be downloaded by either clicking or right clicking on the desired file type and saving to your own computer.

The 2012 Conference proceedings in Word.

The 2012 Conference proceedings in Adobe Acrobat.

Please contact Stephen Goodwin at sagoodwi@ilstu.edu or (309) 438-2893 for further conference information.

The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior's primary objective is to publish cutting-edge research related to the concept of satisfaction, as well as those constructs which serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B environments. Established in 1986, the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior has been the recognized leader in its field.

Articles in the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior are peer reviewed by an experienced and respected editorial review board, to ensure thought-provoking and leading-edge articles.

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