The Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior will be holding its bi-ennial conference June 15 – June 18, 2010 in Chicago, Illinois!

Welcome reception/registration will take place at the Carleton-Oak Park Hotel & Inn from 4 - 6 p.m. on June 15, 2010.  This is the hotel we recommend that conference attendees make their room reservations due to the negotiated price ($163/night for the Deluxe room, single or double) which includes a number of amenities (check out their website at http://www.carletonhotel.com/ ).  This is a superb, 4 star hotel, and it also has the advantage of being located a short 1.5 miles immediately to the south of Dominican University which will be the site for all of our sessions.  For those without their own cars, transportation will be provided to Dominican and back to the Carleton Hotel each day of the conference. 

For reservations at the Carleton-Oak Park Hotel, call toll-free 1-888-227-5386--- ask for Dana Schuster or “Group Sales” and identify yourself as a participant in the CS/D&CB Conference.   A block of Deluxe rooms has been reserved (and, for those on a severe budget, a block of Inn rooms have been reserved for the discounted rate of $98 per night), but reservations must be made by May 15, 2010 at the latest to guarantee space at the special negotiated prices.  Make your reservations early to be sure that you secure your accommodations at this delightful hotel.  Pending room availability, this rate will also apply 3 days before and 3 days after the conference. 

For those wishing to experience the wonders of Chicago, the Chicago Transit Authority train is easily accessible just one block south of the Carleton hotel, and this train takes you directly to Michigan Avenue in downtown Chicago.  There you will find world-famous shopping, Navy Pier, The Art Institute of Chicago, Steppenwolf Theater, restaurants to fit every desire and budget, and so much more!

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Note to Baseball enthusiasts:  The Chicago Cubs host the Chicago White Sox on Saturday, Sunday, and Monday (June 12-14).  The Cubs then host the Oakland Athletics (June 15, 16 & 17) and the Los Angeles Angels on Saturday, June 17. 

For those interested in purchasing tickets for any of these games, you can do so online by going to the following URL (and do so quickly, because CUBS tickets sell out quickly!): http://www.gotickets.com/sports/mlb/nl/chicago_cubs/chicago_901847.php

Note to Frank Lloyd Wright enthusiasts:  Oak Park, of course, is famous for several reasons, not the least being this was Frank Lloyd Wright’s Home & Studio and this is the location of Ernest Hemingway’s Birth House.  Both are within several blocks of the hotel.  For those interested in exploring some of FLW’s legacy, note the following:

Guided Interior Tour + Historic District Walking Tour

Experience the spaces Wright designed for his family and his architectural practice in his first home and studio in Oak Park, IL.   Explore the surrounding Historic District at your own pace. The combination guided and self-guided tours offer fascinating insights into the world of Frank Lloyd Wright. The exterior portion of the tour is wheelchair accessible. Limited interior wheelchair accessibility is available. Please call 708.848.1976 in advance for special arrangements. The self-guided Historic District Audio Tour must be taken prior to the Home and Studio Tour.
Dates + Times:
Monday - Friday: Audio tours of the Historic District available 10 am to 3:30 pm.
Saturday and Sunday: Audio tours available 10 am to 3:30 pm.  Guided tours available at varied times, subject to availability.
Location: Frank Lloyd Wright Home and Studio, 951 Chicago Avenue, Oak Park
Admission: $25 adult, $20 youth (4-17) and senior (65+).  Free tickets for children 3 and under.  Tour group size is strictly limited. All guests, regardless of age, must have a ticket to enter the museum.

Languages: Audio tour in English, French, German, Italian, Japanese and Spanish. PURCHASE TICKETS NOW or at the Home and Studio Museum Shop on the day of tour, if available.

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• Sessions begin Wednesday morning, June 16 ending each day by 4:30 p.m. and the conference ends at noon on Friday, June 18, 2010.
• Conference venue and host: all sessions will be held on the Dominican University campus [in the Springer Suites at the Rebecca Crown Library] in River Forest, IL (contiguous to Chicago, and less than 10 miles from the Magnificent Mile and downtown). Thanks to our colleague Dave Aron, the conference is hosted by Dominican’s College of Business. 
• Early Registration [by May 15, 2010] = $300 ($200 for graduate students) and includes refreshments during all session breaks, lunch on Wednesday and Thursday, plus food/beverages at the Welcome reception on Tuesday night, June 15.  Late Registration = $350 ($225 for grad students).
• Papers focusing on topics related to customer satisfaction, customer dissatisfaction and complaining behavior, and linkages between any of these or related constructs and customer loyalty toward service providers, consumer or business organizations/products are welcome.  Empirical and conceptual papers are equally encouraged.   Please try to limit the length of your manuscript to not more than 35 pages (double-spaced; 12 pt font).  All submissions will undergo a double-blind editorial board review process, and all accepted papers and abstracts will be published in copyrighted electronic Proceedings and made available on a CD at the conference.
• Due Date for Submitting Papers or Abstracts:  April 5, 2010.  Check out our website (http://www.cob.ilstu.edu/jcsdcb) for additional details, including the registration form. To ask questions and/or to electronically submit your paper or abstract, contact:

Stephen Goodwin
Editor, JCS/D&CB
Professor of Marketing, College of Business
Illinois State University, Normal, IL 61790-5590
E-Mail: sagoodwi@ilstu.edu  
Tel. (309) 438-2893