Negative Word Of Mouth: Substitute For Or Supplement To Consumer Complaints
Diane HalsteadUsing Complaint Behavior To Improve Quality Through The Structure And Process Of Service Delivery
Thomas L. Powers and Dawn Bendall-LyonThe Role Of Value In Consumer Satisfaction
Ellen DayAn Empirical Investigation Of Complaint Behavior Among Church Members
Scott W. Hansen and Barbara Ross WooldridgeAdvertising-Induced Social Comparison And Body-Image Satisfaction: The Moderating Role Of Gender, Self-Esteem And Locus Of Control
Ramesh Venkat and Harold OgdenStore Satisfaction And Story Loyalty Explained By Customer- And Store-Related Factors
Josee Bloemer and Gaby Odekerken-SchroderMeasuring Visitor Satisfaction With Western Australia's Conservation Estate
Dave Webb and Kate HassallApplication Of Satisfaction Theory To A Predicted Event: The Y2K Computer Problem
Carol C. Caughey, Sally K Francis, Deana Grobe, and Eunyoung HyunchangA Case Study Of Organization-Level Customer Satisfaction
Robert A. WestbrookConsumer Retaliation: Confirmation And Extension
Jonathan C. Huefner, Brian L. Parry, Collin R. Payne, Sean D. Otto, Steven C. Huff, Michael J. Swenson and H. Keith HuntConsumer Complimenting Behavior: Exploration And Elaboration
Collin R. Payne, Brian L. Parry, Steven C. Huff, Sean D. Otto and H. Keith Hunt