Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume: 15, Year of publication: 2002
ISBN: 0-922279-15-2, ISSN: 0899-8620, Paperbound, 147 pages
Cost: $15 to U.S. address, $18 to all others

Negative Word Of Mouth: Substitute For Or Supplement To Consumer Complaints
     Diane Halstead

Using Complaint Behavior To Improve Quality Through The Structure And Process Of Service Delivery
     Thomas L. Powers and Dawn Bendall-Lyon

The Role Of Value In Consumer Satisfaction
      Ellen Day

An Empirical Investigation Of Complaint Behavior Among Church Members
     Scott W. Hansen and Barbara Ross Wooldridge

Advertising-Induced Social Comparison And Body-Image Satisfaction: The Moderating Role Of Gender, Self-Esteem And Locus Of Control
     Ramesh Venkat and Harold Ogden

Store Satisfaction And Story Loyalty Explained By Customer- And Store-Related Factors
     Josee Bloemer and Gaby Odekerken-Schroder

Measuring Visitor Satisfaction With Western Australia's Conservation Estate
      Dave Webb and Kate Hassall

Application Of Satisfaction Theory To A Predicted Event: The Y2K Computer Problem
     Carol C. Caughey, Sally K Francis, Deana Grobe, and Eunyoung Hyunchang

A Case Study Of Organization-Level Customer Satisfaction
     Robert A. Westbrook

Consumer Retaliation: Confirmation And Extension
     Jonathan C. Huefner, Brian L. Parry, Collin R. Payne, Sean D. Otto, Steven C. Huff, Michael J. Swenson and H. Keith Hunt

Consumer Complimenting Behavior: Exploration And Elaboration
     Collin R. Payne, Brian L. Parry, Steven C. Huff, Sean D. Otto and H. Keith Hunt