Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

Announcements

Please note that the conference proceedings for the 2008 CSDCB conference in Las Vegas are now available for dowloading by right-clicking on the Word 2007 (click here) or Adobe Acrobat file (click here).

Please select "Save Target as ..." to download the file to your personal computer.

The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior's primary objective is to publish cutting-edge research related to the concept of satisfaction, as well as those constructs which serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B environments. Established in 1986, the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior has been the recognized leader in its field.

Articles in the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior are peer reviewed by an experienced and respected editorial review board, to ensure thought-provoking and leading-edge articles.

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